Polymarket support: how to contact Polymarket (chat, Discord tickets) and avoid fake support
How to reach a real person at Polymarket: the website chat, a private Discord ticket, and what to try first for deposits, withdrawals and disputed markets. Plus the fake-support scams that target Polymarket users.
In this article
The fastest way to contact Polymarket is the chat on its website. Click the blue chat icon in the bottom-right corner of polymarket.com to start a conversation. Polymarket's documentation also describes a second route through its official Discord, where you can open a private support ticket.
As of October 2026. Polymarket US, the US app, has its own in-app support.
Ways to contact Polymarket
| Route | How | Best for |
|---|---|---|
| Website chat | Blue chat icon, bottom right of polymarket.com | Account, deposit and withdrawal problems |
| Discord ticket | Join the official server, open the Support section and use #open-a-ticket | A private conversation with a team member |
| Help center | help.polymarket.com | How-to articles and rules |
| Status page | status.polymarket.com | Checking whether the problem is on Polymarket's side |
Some users report that the Discord ticket channel is slow or unavailable at times; if so, use the website chat.
Try these first
- Deposit not showing? Crypto deposits are bridged and converted to pUSD automatically; check the deposit status before contacting support, and confirm you sent a supported token from a supported chain above the minimum (how to deposit on Polymarket).
- Withdrawal stuck? Check that the destination accepts USDC on Polygon (withdrawals).
- Market resolved "wrong"? Resolutions go through the UMA oracle, not support; disputes have their own process (UMA oracle explained).
- Site not working? Check the status page (is Polymarket down?).
- Blocked in your country? That is a location restriction, not a fault (where Polymarket is legal).
When you do write in, include your wallet or account address, the transaction hash for deposits and withdrawals, screenshots and the exact time it happened.
Fake Polymarket support
Polymarket's own documentation warns that team members will never message you first or ask for your private key, seed phrase or personal information. Common scams:
- "Support agents" who reply to your public complaint on X or Discord and move the conversation to direct messages.
- Fake help sites and forms that ask you to "connect your wallet to restore your balance".
- Lookalike Discord servers with the Polymarket name and logo.
Never share your seed phrase or sign a transaction to "verify" anything. Bot and copy-trading scams work the same way (bot scams).
Polymarket support: frequently asked questions
How do I contact Polymarket support?
Use the chat icon in the bottom-right corner of polymarket.com, or open a private ticket in the official Discord's Support section.
Does Polymarket have a phone number?
No. Support is through chat and Discord tickets.
Does Polymarket have an official Discord?
Yes. Its documentation describes a Support section with an #open-a-ticket channel.
Will Polymarket support ever DM me first?
No. Anyone who does is not Polymarket staff.
My deposit is missing. What should I do?
Check the deposit status and the supported-assets list, then contact support with the transaction hash.
